Registered NDIS provider · Queensland wide: Breaking Barriers.
The referrals other providers hand back, we take.
Some people get turned away for being “too complex”. Others for living too far away. We built VitalCore for both, from Brisbane to Cape York.
A real person replies within 2 hours during business hours. Not ready to refer?
Registered NDIS provider
450249132
Registration in force
To April 2029
Where we work
Brisbane to Cape York
Referral response
Within 2 hours
Where would you like to start?
Tell us who you are and we’ll point you to the right place.
I need support
You’re looking for support for yourself. We’ll talk you through what’s possible with your plan. No pressure, no jargon.
I’m family, or I care for someone
You want someone who won’t give up after a month. Here’s how we match workers, and how we keep them.
I’m a support coordinator
You’ve got a referral that needs placing, maybe urgently, maybe somewhere hard to reach. You’ll hear back within 2 hours.
Two reasons people get declined. We were built for both.
Disability support in Queensland works well for most people. It fails at two edges: when a person is called too complex, and when they live too far away.
The complexity barrier
Behaviours of concern. Supports that have broken down before. A file other providers read once and pass on. We take the referral, match the worker properly, and hold the placement.
How we support complexityThe distance barrier
Funding sitting unused because there’s nobody to deliver it. Our workers live in Cooktown two weeks at a time and support people in Hope Vale and Wujal Wujal, and we start new teams wherever the hours are.
How remote support worksWho we support
More on who we supportComplex Autism
Autistic adults and young people with high support needs, including people whose supports have broken down before.
Intellectual Disability
Daily living, community access and skill building, including participants with a dual diagnosis.
Behaviours of Concern
Participants with a behaviour support plan, or who need one. We implement it, and we implement it properly.
Psychosocial and AOD
Recovery-focused support for psychosocial disability, including alcohol and other drug involvement.
MS, MND and Muscular Dystrophy
Progressive conditions, where support has to change as fast as the condition does.
Remote and Very Remote Queensland
A team in Cooktown, supporting Hope Vale and Wujal Wujal. Next teams wherever the hours are.
Supporting someone living with dementia, or someone involved with the justice system? Our specialist brands, Dementia Care Queensland and Forensic Disability Supports Queensland (FDSQ), were built for exactly that. Tell us and we’ll connect you directly.
What we deliver
All servicesDaily Living and Personal Care
Personal care, meals, medication support and the routine that makes everything else possible, in your own home.
Community Access
Getting out, staying connected, and building the parts of life that happen outside the front door.
Behaviour Support Implementation
Trained workers delivering a behaviour support plan exactly as it’s written, with the data to show it.
SIL and Medium Term Accommodation
When someone needs a place to live as well as people to support them, we can arrange both. SIL is 1:1 or 2:1 only.
Support Coordination
For participants who need help pulling their plan and their providers together.
Not sure what you need?
Tell us about the person. We’ll work out the right mix of supports with you.
We don’t write behaviour support plans. We’re the reason they work.
Most behaviour support plans fail at delivery, not on paper. The plan is sound. The worker sent to deliver it has read it once, has no training in its strategies, leaves after six weeks, and the next worker starts from scratch.
We’re implementation specialists. Your practitioner writes the plan. We make sure it’s delivered every shift, by someone trained to deliver it, and we send back data they can use. No practitioner yet? We’ll help you find one.
Trained before the first shift
Every worker completes advanced Maybo training in positive behaviour support and safe de-escalation before they set foot in a participant’s home. Not after. Not in week two.
Refreshed every two months
Training done once is training that’s expired. Every worker refreshes on a two-monthly cycle.
Clinical supervision, monthly
Every worker meets monthly with a clinical psychologist in group supervision. It catches burnout before it turns into a resignation, which is what really protects continuity.
Data back to the practitioner
Shift notes carry real functional detail, not “had a good day”. Your behaviour support practitioner gets something they can use at review.
The distance barrier
Funded, and nobody to deliver it.
In far north Queensland there are people with fully approved plans and almost none of it spent. Over 100 hours a week of approved support sits unused in Cooktown alone, because there aren’t enough workers in town.
So we built a team that lives there.
Our workers live in the community two weeks at a time, in accommodation we hold all year, and a second worker covers the other fortnight. People see familiar faces, and support doesn’t stop at changeover. Getting our workers there and housing them never comes out of the participant’s plan.
Coverage, north to south
- Hope ValeSupported from Cooktown
- CooktownTeam living in town
- Wujal WujalSupported from Cooktown
- Cairns
- Regional Queensland
- Sunshine Coast
- Brisbane
- Toowoomba
- Gold Coast
Somewhere else in Queensland? Tell us the community and rough hours, and we’ll tell you honestly whether we can build a team there.
What happens when you refer
Our published service standardsStep 1
Within 2 hours
A real person replies, not an automated email. Someone who’s read the referral and can tell you whether we can take it.
Step 2
Within 4 business days
A matched worker, with their profile sent to you before the first shift. A new remote community takes longer, so we’ll tell you honestly how long, and give you a firm date once the team is agreed.
Step 3
Before the first shift
The worker is trained on the participant’s plan, behaviour support plan and functional capacity assessment. Nobody starts having skim-read the file in the car.
Step 4
Every shift after
Shift notes with real detail, incidents reported within 12 hours, and a named contact who answers the phone.
For support coordinators
Got a referral nobody will take?
Either the file is too complex or the postcode is too far. You’ve made the calls.
Send it to us. You’ll hear back within 2 hours with a straight answer, including a no if it’s a no. A fast no is worth more than a slow maybe.
What you can expect
- A response within 2 hours, from someone who’s read the referral
- A worker profile before the first shift, every time
- Shift notes with functional detail your reports can actually use
- No charge for court, case conference or MDT attendance
- An honest answer on remote communities, including how long a new team takes to start
Questions we get asked first
Will you take someone whose supports have broken down before?
Yes. That’s most of our referrals. A history of failed placements tells us about the placements, not the person.
How quickly can supports start?
You’ll hear from us within 2 hours. In metro and regional Queensland, we match a worker within 4 business days. In remote areas we tell you honestly how long a new team will take, and give you a firm date once it’s agreed.
Is there a minimum package size?
No. We’ll take someone with 6 hours a week of community access just as seriously as someone who needs support around the clock. In a remote community where we don’t have a team yet, smaller plans are grouped together until there’s about 50 to 60 hours a week, enough to start one.
How much does it cost?
Supports are paid from the participant’s NDIS plan, at or below the NDIS price limits. We work with self-managed, plan-managed and NDIA-managed plans, and there’s no charge for us to attend court, case conferences or MDT meetings.
Do you write behaviour support plans?
No, on purpose. We’re implementation specialists. Your practitioner writes the plan, our trained workers deliver it exactly as written, and we send back data your practitioner can use at review.
Do you actually deliver remotely?
Yes. Our workers live in Cooktown two weeks at a time, in accommodation we hold all year, and support people in Cooktown, Hope Vale and Wujal Wujal. For anywhere else, tell us the community and rough hours and we’ll give you a straight answer.
Are you a registered NDIS provider?
Yes. Provider number 450249132, with registration in force until April 2029.
What if the person needs somewhere to live as well?
Tell us when you refer. We can arrange accommodation (SIL or medium term accommodation) alongside supports. Our SIL is 1:1 or 2:1 only, so we don’t take on shared SIL.
Start the conversation
Tell us about the person. If we can help, we’ll tell you how. If we can’t, we’ll say so and point you to someone who can.
Not ready to refer?
Ask first. No names or NDIS numbers needed, just the suburb, roughly how many hours a week and the kind of support.
Email a quick questionSend us a referral or enquiry
A real person replies within 2 hours during business hours. Have these handy: their name, NDIS number, date of birth, gender, how the plan is managed, and their primary disability. If it’s urgent, please call.